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We will email you our Torch News magazine four times a year, full of encouraging stories, updates and information on how you can get involved. Our quarterly prayer diary is included to give you a daily guide to how you can be praying for the ministry of Torch. By receiving these digitally you help us save costs and help the planet!

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    We are only able to continue our work supporting those with sight loss thanks to the generosity of our supporters. Please consider if you can support the ministry financially.

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    Torch Contact Number

    01858 438260

    Office hours are 10:00am to 4:00pm Monday to Thursday.

    From outside UK: +44 1858 438260

    If you don’t get a response please use our online form or email us at: info@torchtrust.org

    Get in touch

    Use our online form to get in touch

    Send us a message using our online form and a member of our friendly staff will get back to you as soon as possible.

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    It’s free and easy to become a client supporter. You can do this online or over the telephone. This will give you access to most items that a client would have access to.

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      Register your Church to become a Sight Loss Friendly Church

      It’s free and easy to become a client supporter. You can do this online or over the telephone. This will give you access to most items that a client would have access to.

        Church details will be listed on our website.


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        Church resources

        Get equipped - Browse our Resource Centre for SLFC material

        IT Support Officer

        Purpose of the role: To ensure that Torch’s IT infrastructure is operating effectively to support the charity’s mission.

        Closing date 20th March 2024.

        About the role

        Purpose of the role

        To ensure that Torch’s IT infrastructure is operating effectively to support the charity’s mission.

        Tasks

        Serving as the first point of contact for IT support within the organisation

        Installing, configuring and maintaining software and hardware components of computer and network systems

        Researching, diagnosing and troubleshooting software and hardware issues via phone, in person or electronically

        Setting up new users’ accounts and profiles and deal with password issues

        • Repairing and replacing damaged computer and network components
        • Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
        • Supporting and training people whenever they encounter challenges with computers and network devices
        • Ensuring systems are regularly updated and backed up to enable smooth disaster recovery
        • Maintaining and updating technical documentation regularly
        • Testing new hardware and software before full-scale installation
        • Testing and evaluating new technology for blind and partially sighted people
        • Conducting electrical safety checks on computer/IT equipment
        • Updating and developing the websites

        Person Specification

        •           Proven work experience in IT support or IT technician roles
        •           Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
        •           In-depth knowledge of Windows 10, 11 and Windows Server operating systems
        •           Practical experience with internet and network security protocols
        •           Knowledge of website development and maintenance
        •           Problem-solving skills
        •           Technical documentation skills

        Organisational and interpersonal skills

        You’ll need to show evidence of the following:

        • the ability to think logically
        • a good memory of how software and operating systems work
        • excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
        • the ability to work well in a team
        • problem-solving skills
        • a strong customer focus
        • the ability to prioritise your workload
        • attention to detail

        Contract and Work Pattern

        This is a permanent contract of 32 hours per week based at Torch House

        In detail

        • Position Type:
          Staff
        • Salary:
          Band S3: £24,290 (FT 35 hrs)
        • Hours:
          32 hours
        • Team:
          Technical Services
        • Location:
          Torch House

        Next Steps

        Firstly, download and read Joining the Journey. This is intended to give a basic overall picture of what joining Torch will be like. Specific details will be discussed as part of the recruitment process. Torch Trust seeks to ensure that throughout this process ample time is given and good opportunities for dialogue provided, so that the Lord’s will can be discerned in a way that is open, equal and fair. Our experience is that this process can take time. During this time we will be pleased to welcome you to Torch House and our Chief Executive and Leaders will be pleased to talk to you. We trust in this way you will be able to learn something of the special nature of Torch Trust and to share in the excitement of working in a Christian mission environment.

        To apply for any post you will then need to download and complete our Application Form and email it to info@torchtrust.org

        Got more questions

        Got questions?

        If you have any questions concerning employment with Torch please do not hesitate to contact us, and we will be pleased to get back in touch with you.

        Contact Us

        More staffing opportunities

        Other staffing opportunities will be listed here as they become available.

        Vacancy

        Marketing and Communications Coordinator

        The purpose of the Marketing and Communications Coordinator is to present Torch’s ministry in clear and compelling ways that increase commitment to pray, volunteer, partner and give, as well as to engage with new clients, especially older people losing their sight later in life, and children, youth, and young adults.

        Read more

        Vacancy

        Client Services Adviser

        To respond to telephone and email enquiries and proactively engage with clients and
        supporters concerning how Torch can be of service to them.

        Read more