Client Services Adviser
To respond to telephone and email enquiries and proactively engage with clients and
supporters concerning how Torch can be of service to them.
EMAIL SIGN UP
Sign up to receive regular digital updates from Torch
We will email you our Torch News magazine four times a year, full of encouraging stories, updates and information on how you can get involved. Our quarterly prayer diary is included to give you a daily guide to how you can be praying for the ministry of Torch. By receiving these digitally you help us save costs and help the planet!
By completing this form, you agree to our privacy policies.
GIVING
Donations keeps us helping others
We are only able to continue our work supporting those with sight loss thanks to the generosity of our supporters. Please consider if you can support the ministry financially.
Consider DonatingTorch Contact Number
01858 438260Office hours are 10:00am to 4:00pm Monday to Thursday.
From outside UK: +44 1858 438260
If you don’t get a response please use our online form or email us at: info@torchtrust.org
Get in touch
Use our online form to get in touch
Send us a message using our online form and a member of our friendly staff will get back to you as soon as possible.
Contact us formTorch Contact Email
info@torchtrust.orgWrite us an email and one of our friendly team members will get back to as soon as possible.
If you like to contact us directly, please use this phone number: 01858 438260
Office hours are 10:00am to 4:00pm Monday to Thursday.
From outside UK: +44 1858 438260
Get in touch
Use our online form to get in touch
Send us a message using our online form and a member of our friendly staff will get back to you as soon as possible.
Contact us formClient Registration
Sign up now and start to explore our services further!
It’s free and easy to become a client. Once you get in touch, one of our staff will help you complete the sign-up process.
By completing this form, you agree to our privacy policies.
Client supporter Sign-up
Signing up on behalf of someone with sight loss?
We have a dedicated form for registering yourself and the client.
Client supporter formClient supporter Registration
Sign up as a client supporter today.
It’s free and easy to become a client supporter. You can do this online or over the telephone. This will give you access to most items that a client would have access to.
By completing this form, you agree to our privacy policies.
Client Sign-up
Registering yourself as a client?
We’ve got a dedicated form to register yourself as a client.
Client sign-up formChurch Registration
Register your Church to become a Sight Loss Friendly Church
It’s free and easy to become a client supporter. You can do this online or over the telephone. This will give you access to most items that a client would have access to.
By completing this form, you agree to our privacy policies.
International Liaison
This role will seek to make contact with previous and new international partners, establishing communication and relationships and beginning to build a supportive network of Christian ministries serving blind and partially sighted people.
About the role
Role Context
Historically, Torch developed connections internationally with several other Christian charities that serve blind and partially sighted people. Two conferences in the UK brought leaders from several of these organisations together. Torch assisted with the development of braille libraries in several countries. In 2018, the member of staff responsible for this work retired and was not replaced and so contact with these different ministries was lost.
In 2022, the Torch Board approved a new Strategy, one element of which is to become more active globally. As part of this, we are keen to rekindle links with previous global partners and begin to make new ones. It is hoped that we can be a catalyst for developing an international network of Christian ministries who serve blind and partially sighted people. Torch is keen both to share the resources we have for others to use in order to benefit more visually impaired people and to be learning from our peers around the world to enhance our own ministry.
Main Duties and Responsibilities
- To research ministries that work with blind and partially sighted people anywhere in the world.
- To make contact with such organisations, building relationships, finding out what they do and making them aware of what Torch has to offer.
- To explore the possibility of setting up an international virtual network Christian ministries serving blind and partially sighted people in order to share ideas and resources and support each other.
- To promote the Torch magazine to gain new audiences and gather ideas for how it might develop to involve greater international input.
In detail
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Position Type:Volunteer
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Hours:We anticipate a minimum commitment of approximately half a day per week or two days per month will be required.
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Team:Operations
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Location:Based from home with occasional visits to Torch House in Market Harborough
Role requirements
Skills, experience and attributes:
- Must be a committed and practising Christian fully aligned with Torch’s values.
- Desirable to have an awareness of international mission.
- Good written and oral communication skills.
- Good knowledge and experience of use of the internet for research and ability to use standard IT programmes such as Word, Excel etc.
- Experience in communicating cross-culturally with a sensitive, engaging and humble style.
Volunteering at Torch
Torch is blessed to have many committed supporters, some of who freely give their time and skills as volunteers to help deliver its ministry. Volunteers are an essential part of Torch’s workforce and enable much more to be done than would be possible using only paid staff. Torch is committed to properly supporting volunteers to enable them to contribute meaningfully to its mission and for this to be a fulfilling experience for them.
Volunteering is most helpful when there is a clear commitment from both sides, so expectations are shared and there is clarity for both the volunteer and the organisation. Torch therefore asks volunteers to commit to a pattern of work and an agreed number of hours per week or month. To successfully fulfil the role of International Liaison Volunteer, we would anticipate a minimum commitment of approximately half a day per week or two days per month will be required.
Next Steps
Firstly, download and read Joining the Journey. This is intended to give a basic overall picture of what joining Torch will be like. Specific details will be discussed as part of the recruitment process. Torch Trust seeks to ensure that throughout this process ample time is given and good opportunities for dialogue provided, so that the Lord’s will can be discerned in a way that is open, equal and fair. Our experience is that this process can take time. During this time we will be pleased to welcome you to Torch House and our Chief Executive and Leaders will be pleased to talk to you. We trust in this way you will be able to learn something of the special nature of Torch Trust and to share in the excitement of working in a Christian mission environment.
To apply for any post you will then need to download and complete our Application Form and email it to info@torchtrust.org
Got more questions
Got questions?
If you have any questions concerning employment with Torch please do not hesitate to contact us, and we will be pleased to get back in touch with you.
Contact UsMore staffing opportunities
Other staffing opportunities will be listed here as they become available.
Vacancy
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